Updating Frequency in the Customer Portal

When viewing the subscription details page, your customer will see the current set frequency below the Ships On date and above the Shipping Address 

When the customer selects the + icon to the right, it will expand to show the other frequency options you have set for this products specific subscription plan. 

The customer can now select a new frequency from the options available and it will automatically be saved. The next charge date does not update when the frequency is changed. 

Please note, the new frequency will only be active after the next order has been processed. 

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us